8/10 – Bra
Espen
Reiste med familie
1. apr. 2024
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The stay was fantastic. Great people, great facilities and perfect location. Especially the staff was extremely friendly and service minded.
It is probably a bit harsh of me to only give 4 stars, but it annoys me so much that they don’t respect the Expedia gold service of free upgrade if available. Upgrade of rooms was obviously available because they tried to sell it to me. Managed to argue for an upgrade because it was my 50th birthday when we checked in, but not because of Expedia gold benefit since they first tried to sell it too me.
The lack of upgrades is however in general a non-existing and false advertising of the Expedia/hotels.com so perhaps it is just as much a blame on Expedia, but Kempinski takes it to a new level by trying to sell you the upgrade you are supposed to have included (the same happens in the Kempinski hotel in aquab).
The rooms is also a bit run down and more a 4 star than 5 star quality, but the facilities like pool, beach etc is 5 star.
Except from this little annoyance a great stay with fantastic staff. Truly fantastic staff.
Espen
Bodde her 2 netter i mars 2024